CLIENT SUCCESS
Proven results and satisfied airlines across five continents.
From complete distribution strategy overhauls, to GDS negotiations to NDC adoption, we have helped airlines across every region and business model navigate their most complex distribution challenges and achieve lasting results.
80+
DISTRIBUTION ASSIGNMENTS
10+
FULL CONTENT EXITS PREPARED
150+
GDS AGREEMENTS NEGOTIATED
200+
GDS AGREEMENTS ANALYZED
5
CONTINENTS
SELECTED CUSTOMER SUCCESS STORIES
We are exclusively on the airline’s team. No airline IT supplier, travel seller or GDS engagements. Our independence and freedom from conflicts of interest make the difference at the table.
Oneworld Founding Member
Initially enabled NDC distribution via GDS by-pass while achieving a cost-efficient Full Content Exit via customized version of private channels, navigating multiple strategic pivots driven by rapidly shifting distribution dynamics. In a second phase, enabled NDC via the GDS via multiple commercial models aimed at substantial cost recovery.
Prime
Audit
Strategize
Implement
Capitalize
2016–2018 · 2021–2024
Dynamically Growing Flag Carrier
Achieved a cost-efficient Full Content Exit and improved PSS total cost of ownership by combining GDS and PSS negotiations in a parallel process, while guiding an inexperienced distribution team step by step.
Prime
Audit
Strategize
Implement
Capitalize
2017–2018
Large Flag Carrier
Unlocked significantly more flexible GDS agreements, enabling Opt-In programs, a flexible Full Content Exit, and booking fee reductions for NDC content, despite intense competition from legacy and low-cost carriers.
Prime
Audit
Strategize
Implement
Capitalize
2017–2019
Oneworld Member
Developed and implemented a multi-phase distribution strategy and newly negotiated GDS agreements paving the way for NDC content distribution via the GDS.
Prime
Audit
Strategize
Implement
Capitalize
2019–2020
Leading Gulf Carrier
Negotiated more flexible, cost-efficient GDS agreements and improved total cost of ownership on the PSS contract, all within the high uncertainty of the pandemic environment and a complex combined PSS & GDS negotiation process.
Prime
Audit
Strategize
Implement
Capitalize
2020–2021
Large South American Flag Carrier
Secured substantially improved economics and contract terms by rejecting existing GDS agreements within a Chapter 11 restructuring process. Subsequently evolved distribution strategy including full content exit and newly negotiated GDS agreements including NDC with fully transparent non-parity cost recovery.
Prime
Audit
Strategize
Implement
Capitalize
2020–2021 · 2022–2025
European Star Alliance Founding Member
Now recognised as a distribution maverick, achieving full cost recovery, distribution freedom, and leading NDC adoption in market. Navigated uncharted territory across three separate engagements spanning more than a decade.
Prime
Audit
Strategize
Implement
Capitalize
2005–2008 · 2012–2014 · 2021–2022
East Asian Flag Carrier
Developed a holistic, long-term distribution strategy focused on NDC content distribution, supported by a multi-year distribution transformation roadmap and organisational enablement.
Prime
Audit
Strategize
Implement
Capitalize
2022–ongoing
Star Alliance Founding Member
Refined distribution strategy post-covid, with special focus on GDS agreements and NDC distribution.
Prime
Audit
Strategize
Implement
Capitalize
2022–ongoing
East Asian Flag Carrier
Developed a comprehensive understanding of GDS contracts and distribution cost structures, along with tailored distribution strategies and NDC recommendations addressing contractual requirements going forward.
Prime
Audit
Strategize
Implement
Capitalize
2023
Large Flag Carrier
Executed a major shift in distribution strategy via Full Content Exit, successfully managing a „go dark“ with a major GDS, and negotiated new GDS agreements including NDC.
Prime
Audit
Strategize
Implement
Capitalize
2024–ongoing
Star Alliance Member Hub Carrier
Developed and executed a smooth and cost-efficient Full Content Exit using NDC as a means of GDS by-pass, reducing the share of tickets sold via GDS by more than 60 percentage points.
Prime
Audit
Strategize
Implement
Capitalize
2019-2024
South American Low Cost Carrier
Facilitated a GDS entry strategy increasing distribution reach and unlocking new customer segments, while minimizing cannibalization of direct channels and ensuring recovery of additional distribution cost.
Prime
Audit
Strategize
Implement
Capitalize
2024-2025
Large Asian Low Cost Carrier
Facilitated a GDS entry strategy increasing distribution reach as part of international route expansion plans, while fully protecting own distribution channels and ensuring full ability to cost recover.
Prime
Audit
Strategize
Implement
Capitalize
2022
